Frequently Asked Questions
Q: Does the Honest AI Shield read all my messages?
A: The Honest AI Shield scans your messages either locally in your browser or through the Honest Security Platform, depending on the features you have enabled. Your message content is used only for scanning and is never stored or logged. All data is processed immediately and discarded once the scan is complete. No model training is performed on your data.
If you enable AI Response Moderation, limited conversation context may be sent to a trusted third‑party provider for harmful content categorisation. Any Detected sensitive data is removed before submission on a best‑effort basis. You can turn off AI Response Moderation at any time if you prefer not to use this feature.
Q: Which AI chatbots does it work with?
A: The Honest AI Shield works with major AI chatbots, including ChatGPT (chatgpt.com) and Claude (claude.ai). Support for Microsoft Copilot is coming soon with other AI providers to follow. AI Response Moderation feature currently only works with ChatGPT (beta).
Q: Can I still paste text when screenshot blocking is on?
A: Yes. Only image/screenshot pastes are blocked. Normal text paste works as usual.
Q: Do you simply block uploads or do you scan the documents for sensitive information?
A: Currently the upload of documents are prevented to serve as a mental reminder against accidental sharing of sensitive documents. This feature may be turned off under the Premium Shield section in the Shields tab.
Soon you will be able to scan documents for sensitive information before you upload them to AI chatbots by simply dragging and dropping the document on to the shield. You can watch a preview of this feature here.
Q: Why did I not get an alert for something I expected to be caught?
A: Check these things:
- Is the relevant toggle turned on in the Shields tab?
- Are the specific detection types turned on in the Policies tab?
- For keyword detection: have you added the word to your keywords list and clicked Save?
- For censored keyword detection in responses: is the AI Response Moderation toggle on?
Q: What happens if I send a message while the Honest AI Shield is loading?
A: The Essential Shield loads at the same time as the page, so it is ready before you can start typing.
Q: How do I see my protection status at a glance?
A: Look at the shield icon in the Shields tab. Green = fully protected, amber = partially protected, red = not active.
Quick Reference: Feature Dependencies
Some features depend on other toggles being active. Here is a summary:
Feature Requires
-------------------------------- ----------------------------------
Sensitive keyword alerts Essential Shield (always on)
+ keywords added in Policies tab
DLP auto-redaction Premium Shield > DLP toggle ON
+ detection types ON in Policies
Censored keyword blocking Premium Shield > AI Response
(in AI responses) Moderation toggle ON
+ Censored Keywords toggle ON
in Policies
+ keywords added in Policies tab
AI content moderation Premium Shield > AI Response
(violence, hate speech, etc.) Moderation toggle ON
+ category toggles ON in Policies
Block document uploads Premium Shield > Block Document
Sharing toggle ON
Block screenshot pastes Premium Shield > Block Screenshot
Sharing toggle ON
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